Refund and Return Policy

Shipping Charges:

• Shipping charges are calculated and displayed at checkout.

Order Confirmation:

• Upon confirmation of your order, you will receive an email and SMS notification.

Order Dispatch and Tracking:

• Once your order is dispatched, you will receive a tracking number and link to monitor your shipment.

• Delivery times may vary by country and could be delayed during promotional events.

Delivery Safety and Hygiene:

• We prioritize the safety and hygiene of our products and staff. While we take all precautions, some delivery delays may occur.

Handling Damaged Shipments:

• If you receive a damaged or tampered shipment, do not accept it. Contact our customer care immediately.

Non-Delivery Claims:

• If your order is marked as delivered but not received, please notify our customer care within 24 hours. We will investigate and resolve the issue within 3 working days.

Claims for Shortages or Damages:

• Report any shortages, damages, or incorrect products within 24 hours of receipt. We aim to resolve such issues within 2-3 working days.

Delivery Restrictions:

• We reserve the right to pause deliveries to certain regions as needed.

Estimated Delivery Timeframe:

• Orders are generally delivered within 5 to 10 days.

Order Fulfillment:

• Orders cannot be canceled once they have been fulfilled or dispatched.

Cancellation Before Fulfillment:

• To cancel an order before fulfillment, log in to your account to check the status and request cancellation. If you need assistance, contact our customer care.

Non-Returnable and Non-Exchangeable:

• Due to hygiene reasons, products are non-returnable and non-exchangeable.

Refund or Replacement Requests:

• Contact our customer care within 24 hours of receiving your order to request a refund or replacement. Provide necessary proof such as images of the product, packaging, and invoice. Allow 3 working days for investigation.

Eligibility for Refund or Replacement:

• Missing products

• Damaged, leaking, or expired products

• Incorrect products

Ineligibility for Refund or Replacement:

• Tampered products

• Missing invoice copy

• Tampered batch number, manufacturing date, or MRP

• Products without original packaging

• Issues reported after 24 hours of receipt

• Allergic reactions (perform a patch test and review ingredients before use)